Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of morgx.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
M***n –
Delivery fast, the goods are neatly packed and conform to the description. The machine is cutting well, the battery was 70% charged. the only minus is the defective power cord, and so everything is OK. I recommend all this item and seller. Thank you seller!!!)))
I***v –
Came a little with a delay of course (, but everything is whole and workable! I tried myself podsyrich Boca, it turned out very not bad)
O***n –
The machine got it! Order from 11.06. Got 29.06 in Moscow. Long chose, read reviews, did not want to be mistaken. Enclose photo. Pros: 1) excellent quality of plastic of the machine and nozzles, the plastic is hard and good, 2) guide nozzles do not bend, 3) quiet operation, 4) removable battery (this is especially important; the machine without a removable battery did not even consider), 5) smoothly rounded, not sharp ends of the nozzles, Which will not scratch the scalp (frequent problem cheap machines-flimsy nozzles, sharp ends, making nozzles generally unsuitable in work), 6) reliable fixation of attachments on the blade. The battery comes complete: Ni-Cd for 600 mAh. According to the feelings in the hand: it seems that small, I would like the size a little wider. In the work has not yet tried, but the purchase is very satisfied! That’s what I wanted! To the seller 5 points and successes!
M*** –
Fast delivery and cheapest price and good. Thanks seller
E***r –
I received the goods very quickly still did not use a good thank you for selling as I will try the skin I’m happy
N***o –
Очень быстро пришла посылка на почту без коробки, все целое.
P***v –
I pulled with a review, but I can not go to the garden to cut. I think-in a week I’ll add a review. It came within a month, the tracking began not immediately. Packing is great. In the kit a set of attachments, a cable and a mini-brush. USB charging is an excellent solution, you can even from the bank to charge. In addition to attachments, there is adjustment of several positions of the knife, I want to sharpen faster.
T***s –
Very good product. I barely got it right away and it cuts very well. The shipment was very fast, took 22 days to reach Chile in times of pandemic and quarantine. It brings 4 measures to cut and a cable to connect to the current even though it uses AA batteries. The only bad thing is that it wasn’t in a box but in these bubble bags. Everything else perfect, I totally recommend it!
V***v –
Товар отличный. Качество хорошее, проверено. Товар и продавца рекомендую.
A***v –
Заказывал две машинки, пришли в целости и сохранности. Включаются, жужжат, в работе не проверял. Чуть позже дополню отзыв. Комплект полный, описанию соответствует. Немного шумная, для дома самое то.
H***v –
Очень быстрая доставка. До Риги всего за 12 дней. Работает устройство хорошо. Товаром доволен!
M***k –
Is OK, does your
AliExpress Shopper –
Packed well. 4 nozzles. The battery is seeding. Let’s see what happens. It is worth ordering
P***m –
Product exactly as the description listing. Recommend.
I***a –
Ordered September 30, received October 22 at the Post Office, appearance and equipment corresponds to the description, but what a job I can not say.
Seller recommend
a***n –
The goods were delivered within 10 days very much. Fast! The machine is good, qualitatively made and the most important business!
Ships From: Russian Federation
O***e –
Great piece . look forward to using and giving a final review.
E***r –
She’s a little girl and she’s fine. I’ll prove it.
Ships From: CN
AliExpress Shopper –
It is a pity that there is no oil and it is not clear for what another compartment in the photo is…, I’ll check in the work add…
Ships From: Russian Federation
Y***Z –
Looks OK. Not tested yet. Good price.
Ships From: CN