Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of morgx.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
v***v –
The planner is gorgeous! It’s really well made – material feels soft and luxe, stitching is really neat. Seller is very responsive and helpful, he even messaged to inform that the product was back in stock! My planner arrived 8 days after I placed my order (I’m in Singapore), that’s super fast given the virus situation. Really happy with my purchase!
Color: Litchi Pink
F***e –
My second order, third Moterm planner. It smells delicious, the leather is wonderful! It’s soooo beautiful! Looking forwards to buying more!! Thank you Eugene and team!
Color: Litchi Pink
D***d –
This is the most stunning little white pocket planner. The white isn’t true white, more of a very very light grey colour. But non the less, it’s gorgeous!
Color: Litchi White
D***a –
The parcel reached in a couple of weeks, which is very pleased) planner is wonderful, insanely pleasant to the touch, no defects, excellent quality. Color as straight and wanted, powder pink, nice shade) Thank you very much to the seller. Took into account my wishes and put clean forms and Kraft sheets)
Color: Litchi Pink
U***v –
Finally got this beautiful planner!! Super soft . Yes it did come a month later than promise due to covid19 .. but I expected that. Super pleased .
Color: Litchi Pink
L***e –
He recibido el artículo en sólo 6 días desde que hice la compra!! Envío estándar a españa. La agenda increíble para el precio que tiene y se nota que cuidan al cliente y se preocupan porque todo esté perfecto. Totalmente recomendable
Color: Litchi Taupe
V***f –
Love the leather. It’s very squishy and pliable not stiff or structured at all. It took 3 months to get here to the USA. I ordered April 17 and it arrived July 23. But I understand because of the pandemic. It usually takes 2 months. I opted for just the regular shipping.
Color: Litchi Pink
F***a –
So stinking cuuuuute. Great seller. Ships super fast! I can’t wait to get my other orders!
Color: Litchi Grey
j***e –
totally fall in love with your product. thank you for kindness before buying it again.
Color: Litchi black
C***s –
Beautiful!!!! I am in love! The quality is superb, super fast shipping and came very well packed. I recommend!
Color: Litchi Blue Orange
Y***R –
I live it the leather is so smooth!! The rings are in perfect condition, it was well packed. I got the white however it’s not a true white more like a very light grey color but I love it!! It took about 3 and a half weeks to arrive, would have been sooner but with Covid-19 it sat in customs for several days.
Color: Litchi White
U***r –
Thank you so much for my pocket notebook I absolutely love it and the quality is perfection . Fast shipping too . This was my first and definitely not my last . I also appreciate your communication when there was an error on my address -you are awesome !!!
Color: Litchi Pink
M***a –
En 10 días llegó a España. Huele de maravilla, la uso como cartera y agenda. Ya tengo otra en camino, 100% recomendable.
Color: Litchi Pink
AliExpress Shopper –
Absolutely GORGEOUS planner!!The texture is soft and of great quality!& Excellent Customer Service!!I recommend purchasing from this shop!
Color: Litchi Pink
L***z –
Excelente la agenda es igual a la de la imagen ☺️
Color: Litchi Pink
AliExpress Shopper –
Love the pocket planners also, wished they would make a gillio dupe of it also in the pockets size like this one…
Color: Litchi Grey
g***g –
So soft, exactly as described and just what I was needing for October!
Color: Litchi black
I***s –
Beautiful, soft to the touch, made very good, recommend this seller, arrived in Italy in 15 days.
Color: Litchi black
R***a –
Delivery On Time by Fedex. Only 6 days to arrived in Malaysia. Excellent service by Seller…. Love this Planner…
Color: Litchi Lilac
a***a –
Bombay. And super fast shipping.
Color: Litchi Taupe