Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of morgx.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
l***l –
Good yarn. I take it a second time. On a hat in Three Threads is enough two motochka. The yarn is soft, very warm. Knit is a pleasure!
Color: 825
M***a –
I came very quickly. Colors are beautiful. As a gift, the seller put the spokes.
Color: 801
R***r –
Пряжа пришла быстро! Мне кажется очень хорошая ! Не пахнет , пушистая , не колется! Спасибо продавцу, он положил в подарок спицы.Посмотрим как будет вести себя Пряжа при вязании!
Color: 813
I***a –
Very nice yarn turned out! I came fast enough. No unpleasant smells. The color is exactly as in the seller’s photo-light gray with a small melange. Slightly climbs when knitting. Tactile is very soft, fluffy. As a gift, the seller put the spokes, a trifle, but nice. Everyone is happy, already in work.
Color: 802
i***k –
Thank you for the gift, very fast delivery, good threads
Color: 831
S***a –
Great yarn. My tail customers wear mink down clothes with great pleasure!
Color: 053
M***v –
One motel was enough for a double hat of Bini, a little more left. Pooh slightly climbs in the process of knitting, during washing, the water was slightly painted, but not much. There is an extension thread in the kit, the seller put as a gift the spokes and the needle, it was very nice. The fluff of the mink is an ephemeral thing, most likely, Angora here, but the yarn is good, I will take more. It went very fast, about three or four weeks.
Color: 851
N***A –
The color is more poor than in the photo. I did not communicate with the seller. It came fast. I took 5 coils. Enough for a hat in 4 basic and 2 additional threads and a scarf (the rest remains) came all quickly
Color: 821
Y***h –
The delivery took about a month, the yarn is very soft and gentle, the first time took a mink for a sample compare is not possible. I will add a review
Color: 801
l***a –
Delivery very fast photo matches. Only a little lighter than in the seller’s photo. We will knit
Color: 802
AliExpress Shopper –
The night is just super, I order not the first time and will order more. Delivery is fast, about 2 weeks. Colors match. Thank you very much to the seller.
Color: 062 peacock blue
R***v –
Good threads delivery to Krasnoyarsk less than a month.
Color: 820
E***k –
I order this yarn for the second time, the yarn is very good, delivery for 6 days to Belgorod region) I recommend this seller!
Color: 822
m***a –
Good yarn, I always order here. Fast delivery and all colors match! All my work can be viewed @ cozy_needlework
Color: 801
I***a –
I really wanted to try this yarn, decided. But when I made an order, it turned out one trouble-one spinning delivery is free, and if two and more, almost a dollar for a thing. I made 6 orders and asked the seller to put in one package. And. .. All came in one, quickly! The seller is huge thank you! The threads are wonderful! I am now its a regular buyer
Color: 853
I***a –
Very fast delivery to Ekaterinburg, and the color corresponds to the description.
Color: 801
E***a –
Threads came to Khabarovsk territory for 22 days
Color matches. Spokes as a gift. Thank you seller.
Color: 051
O***a –
Everything is fine. The strings reached St. Petersburg in ten days. Soft, fluffy. The color is slightly paler than in the seller’s photo.
Color: 825
S***a –
The order came two weeks before Barnaul. The seller sent the order the next day, three days later he was already at customs. And more than a week he was there. The quality is excellent, the delivery speed is very happy.
Color: 801
K***h –
Quality is good. Mom Liked
Color: 808