Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of morgx.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
O***a –
Very great projector, shines bright, Room 16 square. M fully covered, the family is satisfied, tried on the street shines very far, did not regret that discharged, recommend, thank the seller
Plug Type: AU Plug
A***v –
Great goods for that money. Assembled qualitatively, works better than the picture. Delivery fast.
Plug Type: EU Plug
D***h –
Excellent quality item, speedy delivery looks great, many thanks.
Plug Type: UK Plug
M***g –
is a little slow as good thing there is a light speed. greater effects inntge dark. Best to not use for a long period as it will last longer. and its like going to a seaside light show. Great as lets see what it is like better at Xmas of which I bought it for.
Plug Type: UK Plug
b***n –
The product of pristyzhna for about the mesets and the excuse for descriptiono. I’m happy with the Congress from търговеца and го!
Plug Type: EU Plug
AliExpress Shopper –
Compliments for ALIEN team!Fast delivering,top quality and amazing laser!!
Plug Type: EU Plug
AliExpress Shopper –
Thank you so much to the seller it was very fast delivery and the quality is much more better than i have before. good job seller keep it up. wish all the best. it is highly recommended. buyer please buy this product its really good no waste of money when u purchase.
Plug Type: EU Plug Ships From: China
S***v –
Excellent quality.
Plug Type: EU Plug Ships From: China
I***g –
They are so beautiful that darrei 10 stars
Plug Type: EU Plug Ships From: China
V***v –
Super!!!
Plug Type: EU Plug Ships From: China
S***x –
Fast delivery. Beautiful colours. Five stars
Plug Type: EU Plug Ships From: Spain
M***a –
Quality projector! Fast delivery, good packing, all the equipment is available. Shop recommend. It looks very nice on the snow.
Plug Type: EU Plug Ships From: China
M***r –
Very well delineated and illuminated figures, it’s a good choice for Christmas, I also arrive very quickly and unharmed.
Plug Type: US Plug Ships From: China
J*** –
All right! Product as shown and said seller and fast delivery, well, he got here a lot sooner than expected.
Plug Type: EU Plug Ships From: China
I***a –
The projector is gorgeous!!! Many different patterns, motion modes, colors))) we are delighted. And most importantly, it projects very far. We took for the house, we have a large territory. I advise everyone! Decoration of any holiday) thanks to the seller, delivery is fast, packing quality. Recommend!!!
Plug Type: EU Plug Ships From: China
D***r –
I am very satisfied. Great device! Thank you very much.
Plug Type: EU Plug Ships From: Spain
A***o –
Shipping fast. Quality is super. Body metal. Draws more beautiful than in the picture. I’ll order more. Seller recommend!!!
Plug Type: EU Plug Ships From: China
S***w –
Quality goods, turned on-works, modes switch, beauty is indescribable.
Plug Type: EU Plug Ships From: China
P***o –
Everything is fine, everything works, delivery is fast.
Plug Type: EU Plug Ships From: Russian Federation
R***r –
Delivery 3 days, the goods correspond to the description.
Plug Type: EU Plug Ships From: Russian Federation