Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of morgx.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
g***p –
Everything is clear, fast and qualitatively. Brushes neat water does not flow yet, what will be next to look. Thank you very much to the seller⭐⭐⭐⭐⭐-For speed and⭐⭐⭐⭐⭐-For the goods itself. Seller recommend
e***o –
It’s exactly what I asked for, it comes to perfect conditions, just try them!
h***i –
thank you seller. seems very good quality but didn’t try them until now. thank you
S***M –
Delivery just over a month. Combined with other orders, received in the mail, the parcel was tracked. The brushes are excellent, the bristle is soft, it is convenient to hold in your hand. My daughter is very pleased. Thank you very much seller!
v***r –
Packed well in two layers of navel, tracked all the way. The brushes came whole. I’ll try it later.
V*** –
They look good first, as expected, it took 1 month or so.
L***i –
Exacly as described and fast delivery! Super happy costumer! 🙂
M***v –
Not perfect, but also not to say that it is bad for this money. Branded analogs are more expensive. Their function is performed. The child is happy)
D***a –
Excellent brushes) I use for work on watercolor paper. It turns out davolno mildly
L***a –
Brushes are cool, made qualitatively. Delivery 2 month. Everything has arrived.
L***E –
Order placed on June 04, 2020 and received on July 28, 2020. I haven’t tested them yet. I always recommend his products and this seller.
AliExpress Shopper –
Очень понравились аквабраши, замечательный комплект.
AliExpress Shopper –
Am quite happy with the brushes. They are good to come. The brushes have a good quality. Very very soft bristles. Can’t wait to with this brushes to work
L***a –
Funny, cap from the handle. But the brushes are cool, a couple of hairs came out. 19 cm.
In general, I advise! If anything, ask.
AliExpress Shopper –
Good product.
J***s –
Вообще кисти хорошие. Пластик мягкий, резьба обратная, что непривычно и можно случайно крутануть не туда и облиться водой. Есть ощущение хлипкости, по сравнению с более дорогими аналогами. Но за их стоимость качество вполне приемлемое. Я довольна. Продавцу спасибо!
S***i –
Chic and very large tanks. My small brush is not compared to them
M***a –
Excellent Product, good quality.
Fast shipping, took less than a month.
Recommended.
Y***r –
Very pleased with the brushes, the bristles are very very soft, the body is threaded counterclockwise to screw in, it’s just a bit odd, the body is a little too flexible for my taste .
E***a –
The product looks fine but the shipping to Poland took almost two months.