Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of morgx.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A***a –
Pencils was packed well aczkolwiek case in 1 site is wgięty, thankfully pencils not ucierpiały. Not malowałam before kredkami so hard I assessed quality Brutfunera
Color: 160 Colors
P***r –
Much obliged am happy with colors :). Very good and with a gift, thank you seller 🙂
Color: 48 Colors
R***r –
Damaged packing …. Don’t eat well… And so the norms
Color: 160 Colors
S***n –
I recommend it, it is very beautiful and the seller was quick to respond
Color: 120 Colors
M***e –
Perfect, lots of colors and arrived very fast. I haven’t used them yet.
Color: 160 Colors Ships From: Spain
v***v –
Very well packed goods, so it is not damaged. The pencils themselves are very soft and saturated. I thought for a long time whether to take it or not. But still took and did not regret. Also a gift gave stickers. I recommend this product to everyone.
Color: 160 Colors Ships From: CHINA
J***o –
Quality pencil School, beautiful colors and little pigment, recommend! Arrived in 20 days in Germany
Color: 120 Colors Ships From: CHINA
v***a –
быстрая доставка,чуть больше недели,фирмой СДЭК,курьером до дома. набор классный,ребенку очень понравился. еще продавец положил подарок-наклейки,ребенок конечно тоже рад)) в общем все здорово,цвета яркие,красивые.
Color: 72 Colors Ships From: Russian Federation
AliExpress Shopper –
The order was one and a half months. Pencils are cool, the child is happy. Thanks for the gift, stickers. I advise the seller.
Color: 72 Colors Ships From: Spain
I***t –
I received my order, very satisfied with the purchase, good quality, it was not packed well. The seller put a gift, thank you very much!!!! Buy will not regret!!!
Color: 72 Colors Ships From: CHINA
A***r –
Fast shipping. It’s whole. Pencils write gently and brightly
Color: 160 Colors Ships From: China
S***a –
Заказ получен немного позже заявленного максимального срока, коробка немного помялась, но мы заказывали для себя, нам не критично. Главное сами карандаши все целые, кофр тоже без поломок. На первый взгляд хороший набор, карандаши средней мягкости.
Color: 120 Colors Ships From: CHINA
S***r –
Crayons super agréables à travailler. C’est la 2e boîte que j’achète. Ils ont vraiment un Beau rendu. Livraison rapide. Je recommande !
Color: 120 Colors Ships From: China
A***g –
pintan súper bien y muy suave al pintar, y los colores metálicos están súper hermosos, de muy buena calidad, se tardaron unas 3 semanas en legar, mi hija está feliz!!
Color: 160 Colors Ships From: China
v***r –
Спасибо,всё супер,карандаши великолепные,пришли быстро,за 5 дней,рекомендую.
Color: 48 Colors Ships From: Russian Federation
R***r –
Very fast delivery. In 10 days I received my package. With extra gift: vat stickers. The pencils Are Great and good quality. Thank you very much
Color: 160 Colors Ships From: China
O***j –
все целые и действительно становятся как краска если намочить. дочь в восторге.
Color: 160 Colors Ships From: Russian Federation
A***v –
Delivered in 2 weeks. Good quality. Box is not broken and presentable. Pencils is good.
Color: 160 Colors Ships From: Russian Federation
A***a –
Pencils came very quickly, all whole, packing also whole. The pencils themselves are bright, I have not tried to draw yet, I will add a review later. Seller recommend.
Color: 72 Colors Ships From: Russian Federation
U***k –
Everything came in 6 days. Thank you seller. All the whole in the process of operation we will check the quality of pencils. On the first Test 7 of 10)
Color: 150 Water Colors Ships From: China