Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of morgx.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
M***n –
It comes with all kinds of adapters. It is made of metal and looks sturdy and of quality.
Color: White
D***v –
Super, came a whole set with adapters and sealing tape, all you need for any installation, and for the purpose of everything is fine!
Color: White
v***p –
Everything is just super! Qualitatively. Sent quickly. In addition, different spare parts for different types of cranes. Thank you. Very satisfied with the purchase. I hope it will last a long time. Ordered immediately 2. so cheaper. Packed reliably. In a strong box. I did not communicate with the seller.
Color: Burgundy
y***a –
отправка и доставка быстрые.упаковано в коробку,и внутри пакет,плюс воздушный пакет
слоёв пупырки,внешне соответствует,окрашено равномерно,сколов нет.рекомендую и товар и продавца.
Color: Yellow
AliExpress Shopper –
Товар качественный. Вложены переходники, прокладки, уплотнительная сантехническая лента, муфты, то есть предусмотрены все возможные случаи. Шланг фиксируется в выбранном положении. Дороговато, но качество соответствует.
Color: Green
S***s –
Excelente producto, envio rápido, buen vendedor recomendable.
Color: White
i***n –
The nozzle is just super, with a bunch of adapter, with gaskets, from normal metal, do not regret it at all
Color: White
M***s –
Item arrived in 15 days and it was as described.
Color: White
R***k –
Great aerator. At last, the water does not spray on all sides. Very easily changing mode. I hope it will last a long time.
Color: White
AliExpress Shopper –
Everything ok. Received quickly.
Color: White
S***v –
22 days passed from the moment of order until receipt in M. O. Quality satisfied. The lens body is metal. Includes two gaskets, two different adapters and a roll of sealing tape. Works fine. Product and seller recommend.
Color: Burgundy
AliExpress Shopper –
Excellent thing, then what I missed =)
Color: White
I***n –
Good Goods, good seller
Color: Red
g***l –
It came quickly. I’m happy with everything.
Color: As the picture shows Ships From: China
M***i –
Contento
Color: White
N***k –
Thank you
Color: As the picture shows Ships From: Spain
AliExpress Shopper –
Properly good counter, switching feels high quality. Attachments are doing, 5 Star
Color: As the picture shows Ships From: China
D***v –
Everything is fine. It came quickly, the quality is good, it works.
Color: As the picture shows Ships From: China
N***n –
Quality, metal, I really liked it. The seller sent quickly, the description corresponds, many additional adapters. Thank you, the order is satisfied
Color: As the picture shows Ships From: China
A***a –
The nozzle corresponds to the description. 2 jet modes. Turns 30 degrees. In the set of adapters, San. tape, gasket. I liked everything. It came quickly. The seller Thank you very much.
Color: As the picture shows Ships From: China