Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of morgx.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
O***a –
Arrived in Kiev in a month and a half. The packaging is excellent even the box is not worth it.
Body Color: 15w Emitting Color: cold white
v***o –
The lamps are good. The seller is not attentive. Then instead of three sends two lamps. Then the second order came with damage. According to the dispute the money returned but it is necessary to be more careful when assembling the order. For the light 5 +++
Body Color: 30w Emitting Color: cold white
z***z –
Te goods came damaged and the seller refund my money. Thanks.
Body Color: 16w white body Emitting Color: cold white
A***n –
The only negative of the goods came dirty, as if they were already used.
Body Color: 50w Emitting Color: cold white
J***o –
Very good experience and very good product at least from my experience it took a little more the account, for the subject of covid but otherwise everything perfect, communication with seller at all times, I had already bought before and recommend 100%
Body Color: 20w Emitting Color: cold white
C***a –
Very well packed, the product is matching the description on the website. I didn’t try it, but hope it’s working. Good communication with the seller. Thank you!
Body Color: 30w Emitting Color: cold white
A***v –
The lamp came whole, without damage. The work is checked, it shines bright.
Body Color: 15w Emitting Color: warm white
N***K –
Размер небольшой, в работе пока не проверяли, упаковка хорошая, но все равно коробка была помята. Провод очень короткий, 10 см.
Body Color: 15W Ships From: CHINA Emitting Color: Warm White
J***k –
Very good light, quick installation. Fast shipping and delivery. Good seller.
Body Color: 30W Ships From: CHINA Emitting Color: Cold White
c***a –
Very good thing …. light, bright. as in the afternoon .. room 6×3 is idially, as on the street
Body Color: 50W Ships From: Russian Federation Emitting Color: Warm White
v***v –
качество светильника мне очень понравилось. на мой взгляд – для детской яркости маловато
Body Color: 22W White Body Ships From: CN Emitting Color: Cold White
P***x –
шикарный дневной свет. коридор освещает идеально. для комнаты 15кв тоже подходит. размер маленький. но хорошо освещает.
Body Color: 50W Ships From: Russian Federation Emitting Color: Cold White
R***f –
Top very bright light
Body Color: 50W Ships From: CN Emitting Color: Warm White
F***z –
For its price you cannot ask for more, discreet, simple, easy installation and powerful luminosity. The 50W for small stays or corridors maybe up to too much brightness, in these cases better less power, 30 – 40 W. As it pegs, which for its anchor design is about 2/3 cms removed from the roof. Shipping smoothly and quickly. Seller recommended.
Body Color: 50W Ships From: CN Emitting Color: Cold White
r***a –
Very good supplier, you have met me on all my orders, good offers and very good product.
Body Color: 30W Ships From: CN Emitting Color: Cold White
A***o –
Delivery in Mo 4 days by courier IML to door. The box is a little crumpled. The lamps are intact.
Body Color: 50W Ships From: Russian Federation Emitting Color: Cold White
V***v –
Delivery city.
Yakimt is normal.
Sellers recommend
Body Color: 50W Ships From: CN Emitting Color: Warm White
E***v –
The package was wrapped carefully so it arrives without damage and without scratches. It was fast delivery. The lamps work well. Thank you.
Body Color: 50W Ships From: CN Emitting Color: Warm White
A***V –
It came very quickly. Ordered from the Russian Federation. It shines very well. But enough is exactly 10 m square. In my opinion.
Body Color: 50W Ships From: Russian Federation Emitting Color: Warm White
A***v –
Normally lights 16 square. M took 50 W
Body Color: 50W Ships From: Russian Federation Emitting Color: Cold White