Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of morgx.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
g***r –
Pretty design and quite well made. Thet aren’t very sticky but i think it will stick to paper materials well
Color: 10
A***k –
I really like this set, it’s amazing. Very short tapes, less than 3m.
Color: 8
k***k –
Express shipping (pack came in 2 weeks), neatly packaged. Gorgeous-great for scrapbooking tape and children for creative play.
Color: 25
AliExpress Shopper –
Thank you very much to the seller came very quickly quality as always excellent seller advise prosperity to the store
Color: 8
AliExpress Shopper –
Thank you very much to the seller very quickly came the quality of an excellent seller advise prosperity to the store
Color: 19
C***r –
These tapes are beautiful, I love them so much! I’ll probably order more later. And the boxes are really cute.
Color: 2
Z***a –
Very beautiful Scotch. I thought they would be more, but still happy with the purchase.
In comparison with the usual tape I will attach a photo
Color: 24
U***r –
Very pretty and well packaged. Was not bent or destroyed during shipping process. I haven’t used any of the tape but I am sure it is perfectly sticky. rotating the tape in my hand the print is very pretty and not blurry at all
Color: 17
K***a –
The product is exactly the same as the one in the photo. Many times I use washi tape for the backgrounds of my drawings or to fill in some parts and this fully meets the function.
It’s a little transparent and that makes it easier to cut exactly what you want.
The box design is very nice too.
In the past I bought the pink pack, this time I bought the yellow and lilac and in the future I will buy more❤
Color: 15
AliExpress Shopper –
The colors are softer than they appear in the images, and some very transparent. But they are very nice and I recommend them!
Color: 14
A***m –
В подарочной коробочке 10 бумажных скотчей наклеек: две с шириной 3 см, четыре 1,5 см, две 0,8 см и две 0,5 см.
Color: 22
Y***a –
Very satisfied with the purchase.
The size is small.
Cute packing
Color: 19
S***k –
Arrived in exactly 30 days. Patterns are by very pretty, but rolls are a little smaller than expected.
Color: 14
AliExpress Shopper –
Llegaron rápido y perfectamente embalados. Son Justo lo que esperaba.
Color: 19
m***a –
תאור מדוייק על פי התמונה.
Color: 14
V***y –
Beautiful washi tape. You can see how it looks in a video named “My Washi Tape CollecMy Washi Tape Collection – Part 9 – Testing Washi Tape – Review” by Dazzling Handmade on Youtbe. There will be more vide os about washi tapes, die cuts and stamps, so check out later.
Color: 6
T***v –
Cute! Corresponds to the description of the goods. Came as in the photo in a neat box. I’m happy. Come quickly.
Color: 22
I***z –
This washitape set includes really pretty designs, very good quality for the price. It doesn’t have any smell and feels good to the touch. It took less than a month to arrive to Mexico.
Color: 22
U***r –
Wonderful washi – great quality and a very good value for the amount of rolls and amount of tape on the rolls.
Color: 8
L***e –
Beautiful Wasi tape. Came with 10 pieces of different sizes and a cute box. Had no issues with delivery and arrived in 27 days. I would recommend buying from Mr. Paper.
Color: 22