Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of morgx.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
U***r –
Everything corresponds to the description, looks quality, heavy, in the case did not try.
Color: Brass D Ships From: CHINA
I***v –
Arrived in a couple of days, packed beautifully, looks good too. How it works, traditionally, I did not check yet.
Color: Brass C Ships From: Russian Federation
g***s –
Delivery from Russia, from Podolsk fast.
Heavy, let’s see how in work it will show
Color: Chrome A Ships From: Russian Federation
L***v –
Sent the worst courier service. No tracking.
Color: Chrome A Ships From: CHINA
A***a –
Like in the picture. I drove very quickly. Check valves work. Fully in the work has not yet been checked, but if there are problems, I’ll add a review.
Color: Chrome B Ships From: Russian Federation
AliExpress Shopper –
Пришло за неделю. Работоспособность пока нет возможности проверить. На вид все отлично. Прислали из Подольска.
Color: Chrome A Ships From: Russian Federation
A***n –
качество хорошее , в работе не проверял ещё пока. Планирую в врезать в душевую кабину.
Color: Chrome F Ships From: CHINA
M***h –
Until I checked how it prevents, but the appearance and weight says quality. It came quickly.
Color: Chrome B Ships From: CHINA
A***k –
заказываю эти краны не впервые , первая партия работает больше года как часы .. люди довольны. поставил себе на Боллер фото прикрепляю.. за качество монтажа не судите строго слепил с того что было под рукой..)
Color: Brass D Ships From: CHINA
R***y –
To Murmansk, the parcel arrived in 30 days. Packing Box and package. I haven’t installed it yet. At the inlet of cold and hot water are removable nets. Delivery by courier.
Color: Chrome B Ships From: CHINA
J***s –
It works pretty well, good product and tested.
Color: Brass D Ships From: CHINA
R***v –
Delivery speed shook! Paid 28.07, received 03.08! The courier brought in the evening at home, early for an hour and a half. In work, I will not soon try) on the result will not write off.
Color: Chrome F Ships From: CHINA
D***a –
Отличный терморегулятор.Сразу был выставлен на прохладную температуру.Снял ручку накрутил повыше градус и поставил ручку назад.В душевой на даче сейчас шикарно.Стабильная температура идёт.Продавцу спасибо.
Color: Chrome E Ships From: CHINA
D***n –
Всё отлично работает.
Color: Chrome F Ships From: Russian Federation
A***v –
упаковано хорошо доставка быстрая
Color: Brass D Ships From: China
D***k –
С виду всё отлично, фото и описание соответствуют действительности.
Покупался для гигиенического душа, подбираю теперь кран для отключения давления на шланг, так что в работе ещё не опробовал.
Кешбек рулит, скидка получилась существенная!
Color: Brass D Ships From: CHINA
S***i –
спасибо!!! очень быстрая доставка!!!
Color: Chrome A Ships From: Russian Federation
R*** –
Czy będzie działał, to się okaże?
Color: Chrome E Ships From: China
L***u –
Put in the kitchen, because because of the column figachit boiling water, the dishes always took a contrasting shower. The problem has gone, but the risochki are not accurate, on 38 gr. The water is hot than necessary. Super reactive shipping
Color: Chrome E Ships From: Russian Federation
A***v –
Quality mixer. After installation works well.
Color: Brass C Ships From: Russian Federation