Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of morgx.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Y***r –
Delivery month. Great packaging, puppy did not regret the seller. Paints interesting, by pigmentation closer to guashi, grow well. But there are few of them, the palettes are tainted. I’m happy with the purchase, I will experiment with the technicians. Thank you seller for Good Goods and quality packaging.
Color: 18COLOR
T***g –
Product complies with the description and delivered very quickly
Color: 42COLOR
V***n –
The product is just as description. I expected a bigger size, but it’s fine. The colors are beautiful. It took longer than normal because of the corona virus. Thanks.
Color: 42COLOR
S***n –
Conform to the description, very beautiful travel palette, with a variety of colors. Ordered the 5/05 received the 26/05, very fast. I recommend this seller.
Color: 42COLOR
v***v –
Quality watercolor, I really liked it! The colors are quickly activated, write brightly, the colors are juicy. For the prisoner itself. The delivery took 1,5 months, packed carefully, there are no cracks and scratches.
Included are paints, a painting pad and a brush with a water tank (shown in the photo)
Color: 42COLOR
AliExpress Shopper –
On top! Beautiful object. Nomadic and practical. The colors are beautiful. No complaints.
Color: 42COLOR
S***o –
Corresponds to what I expected. Practical and good quality. I recommend this product and the seller
Color: 42COLOR
c***t –
Not tested yet but super well packaged and it has good quality ir
Color: 25COLOR GREEN
m***m –
Like the colors, came well packaged and arrived super fast.
Surely indicate this seller.
Color: 42COLOR
AliExpress Shopper –
шикос. удобно носить с собой в кармане. лёгкая, компактная, пигмент яркий. разбела даже меньше, чем в сонете. единственное- колпачок кисти не надевается на кончик корпуса.
Color: 18COLOR
Y***s –
Product quality! Very pigmented and yields enough using little surprised! Came well packaged pictures paints are so because I have used them, recommend!
Color: 25COLOR PURPLE
a***v –
Продавец очень внимательный. Товар отправлен вовремя. Посылка пришла в идеальном состоянии. Я довольна работой этого продавца
Color: 25COLOR PURPLE
W***t –
Delivered fast, good package solid
Color: 18COLOR
n*** –
Très jolie pigment très satisfaites ! Dire que sur certain site ont veut nous vendre cette palette à 50 eu c vraiment du vole en tout cas merci à ce vendeur pour ce produit parfait ! Et merci AliExpress
Color: 25COLOR PURPLE Ships From: China
J***s –
Top comme sur la description et livraison super rapide
Color: 33COLOR Ships From: Belgium
n***a –
Beautiful bright colors, suitable for the film. Packed in carton box
Color: 42COLOR Ships From: China
F***i –
Amazing colours, waiting for the brushes to arrive so I can try. I was impressed with the quality and the extremly well packaging. Highly recommend!
Color: 42COLOR Ships From: China
D***s –
It’s looks so nice! I have to start drawing right now! Thanks for everything!
Color: 42COLOR Ships From: China
J***l –
The watercolours came perfectly packed and super quickly! I didn’t try them yet but the quality looks very good. Thank you 🙂
Color: 42COLOR Ships From: Belgium
A***e –
Very well packed. Well pigmented colors.
Color: 42COLOR Ships From: China