Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of morgx.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
M***a –
Same in the photo
Color: WITH BOX
A***k –
Everything is super!! Delivery of 35 days to western Ukraine, the seller is sociable, excellent build quality, cut purely does not pinch. Very pleased. Recommend!!
Color: NO BOX
f***r –
I just got it, it goes well packed, but it would be better in a box, it works well, now you have to try it and see if you cut your hair right, then I’ll put my va loration.
Color: NO BOX
F***k –
Frankly, a great thank you, the device is of excellent quality, high-end presentation and works perfectly! See: pictures
Color: WITH BOX
J***t –
simplesmente maravilhoso, uma excelente compra, vocês jamais cortaram cabelo ou fizeram a barba de maneira tão fácil e rápido, um produto super barato perto da infinita qualidade. parabéns pelo produto maravilhoso
just wonderful, an excellent purchase, you have never cut your hair or shaved so easily and quickly, a super cheap product close to infinite quality. congratulations on the wonderful product
Color: NO BOX
D***A –
Thank you very much to you the seller I received my parcel fast delivery
Color: WITH BOX
a***s –
muy buena calidad, corta de muy bien, parece muy premium
Color: WITH BOX
P***s –
It’s a pretty razor. I ship very fast.
Color: NO BOX
D***s –
Mas rápido de lo que pensaba
Color: NO BOX
I***h –
super fast delivery to palma de mallorca
nice design
definitely recommend this product
Color: NO BOX
D***v –
Everything came, everything works. Very nice sits in the hand for how much it is not known (it is a pity that the maximum of 10mm is necessary for me to be happy 15mm minimum.
Color: WITH BOX
K***a –
Looks like q’s going well
Color: NO BOX
A***a –
The truth is, for what it’s worth, a pass. Just see how hard it is. But happy
Color: WITH BOX
f***r –
Shipping молниеносная. Ordered 01.10 late in the evening, 18.10 already took in the new mail. I took my husband for a gift, I still did not present it, but I checked it for myself) works))) packing in normal package and carton. It’s a little bit tight, but it’s whole inside. Pleasant thing, heavy. I think it’s heavier than my clippers. The battery came charged, I could immediately check.
Thank you to the seller for very fast delivery.
Color: WITH BOX
E***v –
hello dear friend get here boxing excellent so
Color: WITH BOX
M***a –
Great for the price! Quality is very good, but the accessories are somewhat fragile, be careful. Recommend!
Color: WITH BOX
r***r –
Very good machine, already tested and not left weak!
Color: NO BOX
z***z –
He’ll go home.
Color: WITH BOX
U***g –
It’s the same as the photo only the bag is missing but I get packed well in like 2 weeks, that was very fast, now it just needs to be tested
Color: WITH BOX
I***a –
very good quality!!!
Color: WITH BOX