Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of morgx.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
M***n –
Super bottle, super seller!! Ordered 22.04, received 12.05.(SPB). The track is tracked. The bottle is very happy. Immediately after unpacking disassembled and washed. There’s no smell. The pad on the bottle is rubber (thought will be plastic), removes and dresses easily. The temper can be easily unfastened, while the plastic ring remains on the bottle. If you try very hard, I think it can be removed. But he didn’t risk it. Who doesn’t even need it, you can just break it. The bottle itself is made of plastic, which bends slightly when pressing (I.E. Not oak). It’s cool. Take it, don’t regret it. The seller put as a gift a composite brush for washing the bottle, although for 950 ml it is short. Recommend!!!
Color: 900ml Brown Ships From: China
v***v –
The bottle came quickly. well packed. quality thing and suitable for rocking room. seller recommend
Color: 700ml Pink Ships From: CHINA
l***r –
Like describe, very quickly shipped order 7/5/2020 receive 31/5/2020 good quality very Nice seller
Recomended
Color: 700ml Grey Ships From: CHINA
s***E –
Packing also neatly cut to send to four. still use the saw glittered listen. Corona porcellaneous because grunge shipping was too slow to
Color: 700ml Grey Ships From: CHINA
A***r –
Delivered in 11 days, very good quality, as a gift put a brush for cleaning
Color: 700ml Grey Ships From: CHINA
a***l –
I thought it was Crystal, however it came in very good condition to Mexico, and it’s very nice and brings a brush to wash it as a gift.
I arrive at the time limit to my country as shown in the image.
Color: 900ml Purple Ships From: CHINA
e***s –
I ordered 16.06. got 06.07 before CRD. The bottle is very cool, the quality of the fire, everything is 100%, comfortable, stylish, beautiful. I advise definitely.
Color: 900ml Brown Ships From: CHINA
D***v –
On Ozon is 350 rubles more expensive. If there is a desire to wait, then it is worth it. The quality is really high. Recommend.
Color: 450ml purple Ships From: CHINA
G***R –
Without a doubt this is the best sports bottle in the world! This is the second bottle I order from the supplier, the first was in a volume of 700 ml and now I have ordered in a volume of 950 ml. The bottle came tightly wrapped, protected by 3 types of protection (2 boxes and protective plastic). Shipping arrived at record speed! Less than two weeks from the moment of ordering. Highly recommend the seller! very pleased ! Five stars are awarded with love and appreciation!
Color: 900ml Purple Ships From: CHINA
E***a –
Hi, fast delivery and good quality!!! Thanks guys! I approve this one!
Color: 900ml Grey Ships From: CHINA
S***v –
Доброго времени суток, уважаемые покупатели и продавец! Заказ доставлен до пункта выдачи в Санкт-Петербурге за 12 дней. Коробочка слегка помята, бутылочка без повреждений. Спасибо продавцу за продуманную логистику и качественный товар! Полагаю, что бутылочка хрупкая, поэтому при использовании необходимо соблюдать осторожность, чтобы избежать царапин и механических повреждений корпуса. Всем всего доброго!
Color: 900ml Grey Ships From: China
v***v –
It’s fine. There were also gifts of a brush for washing and additional membranes. No smell. Excellent quality.
Color: 900ml Grey Ships From: China
y***n –
Delivery 14 days to Yekaterinburg, packed in a hard box, came in excellent condition. The bottle is excellent, the quality is at altitude, took for a bicycle. I recommend the store and the seller. Thank you and good luck in business.
Color: 450ml Grey Ships From: China
E***a –
The bottle is normal. Shipping fast. Thank you very much!
Color: 700ml purple Ships From: China
P***n –
Very fast order delivery. The bottle itself is made very high quality, convenient closure and lock system from accidental opening in the bag. The appearance is generally excellent. A couple of remarks concern only the absence of a measuring scale on the bottle wall and a very narrow belt loop (good, that the bottle was ordered for the wife, maybe her palm will climb through)
Color: 350ml Purple Ships From: China
o***o –
Excellent quality. Everything is smooth, everything is neat. No smell. Packing whole, but I ordered 2 PCs and they were each in their box and then another common, maybe that’s why. It came quickly can Days 10 to St. Petersburg for sure I do not remember.
Color: 900ml Blue Ships From: China
K***s –
This is the second bottle bought with seller, 10 stars this last request made the purchase on 05out20 and day 16out20 now request… Very fast!!! Congratulations and thanks again!!
Color: 700ml Blue Ships From: China
s***s –
Very beautiful, fast delivery recommend
Color: 700ml Grey Ships From: China
R***r –
Everything is very cool and fast
Color: 700ml purple Ships From: China
A***k –
I couldn’t imagine that a water bottle can be so premium, convenient and technological.
Color: 900ml Grey Ships From: China