Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of morgx.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
AliExpress Shopper –
Everything works, very well thank you very much, I recommend the seller, came in 3 weeks to Saratov region
Цвет: Warm white Испускаемый цвет: 10m usb powered
V***s –
In Minsk received 1,5 months after the shipment. Track wasn’t tracked. Fully corresponds to the description. Checked, works. Seller recommend. Thank you.
Color: RGB Emitting Color: 10m AA battery
P***r –
Everything is super. ordered 8 pieces. In one tape the battery compartment is broken. the seller wrote that sent a new one. It came fast. consumption of 10 meters 150ma. if you take into account that in the batteries about 1500 Ma/H then the tape will light about 10 hours.
Color: Warm white Emitting Color: 10m AA battery
A***a –
Покупкой очень довольна. Продавец быстро отправил товар, срок доставки тоже был небольшим, качество товара вполне устраивает.
Color: Warm white Emitting Color: 5m usb powered
V***A –
Went 48 days, 209₽ for 10 m, works from 3 pcs. finger boots, shines medium, not very bright, the description corresponds.
Color: White Emitting Color: 10m AA battery
E***a –
Ordered 31.05. Received 06.08., put in the mailbox, the parcel was not tracked. The seller extended the protection when the delivery time was over. I ordered 2 m, the length did not measure. Ordinary wire with soldered LEDs. The tail of the Garland is good… Packed in a zip bag. I will order more with white light.
Color: Warm white Emitting Color: 2m AA battery
D***z –
Llegaron en aproximadamente dos meses, el embalaje es sencillo pero el producto llegó sin daños a mis manos, reocomiendo ampliamente este producto por su calidad y precio, por ese precio se tienen una bellas luces que puedes conectar ahora por su conexión usb. Están excelentes. Las amé. Gracias al vendedor
Color: Warm white Emitting Color: 10m usb powered
C***o –
He arrived in a month and something. There was error or bug in tracking but it was by post that it’s like the peak. It looks good quality
Color: White Emitting Color: 10m usb powered
s***n –
Peter’s tape came in 1 month. It’s more like a Christmas tree garland. But for 105 rubles.-a good purchase. Seller recommend.
Color: Warm white Emitting Color: 5m cr2032 battery
H***a –
Shipping is super fast! Corresponds to the description. Batteries were not found at home. After purchasing these-I will try to complement the review. In general, I recommend the seller!
Color: Warm white Emitting Color: 5m cr2032 battery
s***a –
Order in Khabarovsk, came very quickly, less than a month at the point of issue. Looks whole, works.
Color: White Emitting Color: 2m AA battery
a***a –
Everything came, the track without tracking, dropped right into the box. Powered by 2 batteries cr2032. It shines bright. Attached to the vase, effectively comes out.
Color: Warm white Emitting Color: 5m cr2032 battery
AliExpress Shopper –
The goods came quickly. But not all the lamps worked, the money returned quickly.
Color: RGB Emitting Color: 2m cr2032 battery
E***o –
Order arrived in 20 gg congratulations to seller all perfect
Color: White Emitting Color: 5m AA battery
M***i –
Awesome! Everything works just fine. I like it a lot.
Color: Warm white Emitting Color: 10m AA battery
C***O –
looks good ..it seems less than 10m but overall good
Color: Warm white Emitting Color: 10m usb powered
m***m –
I’m happy with the order, corresponds to the description. The order came in 1,5 months. I advise
Color: Warm white Emitting Color: 10m AA battery
y***o –
They’re all very well, I thought they ‘d be longer. They don’t come with the plug, just the usb port
Color: Warm white Emitting Color: 2m usb powered
S***z –
They arrived in good condition, if shipping through Canio demoro a lot to reach chile, but everything is perfect the lights are beautiful 🙂
Color: Warm white Emitting Color: 2m AA battery
R***e –
All good thanks
Color: RGB Emitting Color: 5m usb powered