Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of morgx.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Y***g –
It Took almost 2 months to arrive but it’s COVID-19 area so it’s OK. The capsules are great but the temper is smaller than the Capsule so I would skip it if you’re considering buying it as well. The white scoop actually is the perfect size to act like a temper
Color: 3 capusles 1tamper
B***r –
Perfect, good quality product, work as promised. Not so foam as the Nespresso, but just get adjust granulation and roasting coffee, making more crema.
Color: 1 capsule
V***r –
qualitative product but we haven’t tried it yet. the pack includes spare seals.
Color: 3 capusles 1tamper
R***o –
Great!!!
Fit in Essenza Mini! But using 1 meter and half in capsule, coffee was still a bit weak, making it far espresso. For those who like coffee more strong, have to use a powder extra strong.
Color: 2capusles 1tamper
D***v –
Perfectly fit for my C120, to get the best quality, you need a small grinding in a manual coffee grinder and a dense squeeze into the capsule.
Color: 2 capsule
M***a –
Comes as description. Experienced make coffee and went well.
Color: 2capusles 1tam 1sp Ships From: CHINA
m***m –
I am very satisfied with the product, arrived well packed and in a very good, delivery fast, it took a few days but not taxed in no way, am satisfied and will leave my YouTube video here in evaluation and photos received seek the channel Max brook’s son and see my unboxing capsules
Color: 3capusles 1tam 1sp Ships From: CHINA
p***p –
Received very quickly. The taste is not identical to a normal capsule, but of better quality than a plastic capsule. Remember to drink the coffee well, the taste will be better.
Color: 3capusles 1tam 1sp Ships From: CHINA
P***z –
It worked perfect in the coffee machine
Color: 2 capsule Ships From: CHINA
B***y –
very nice set, seems to be high quality, have not tried yet. Came very quickly to Ontario
Color: 3 capusles 1tamper Ships From: CHINA
V***a –
Arrived reasonably fast. Works with my Nespresso Krups Citiz model. However it took few tries at first to figure out how much to push the capsule inside, so the machine closes but the capsule doesn’t fall through. We fill the capsule as much as possible – 6-7g of coffee to get a good tasting result. Overall very happy with my purchase. Thank you seller.
Color: 3capusles 1tam 1sp Ships From: CHINA
C***g –
Have not tried yet but everything looks very good.
Color: 2 capsule Ships From: CHINA
A***m –
Got I like it the only problem was it took time to get to me
Color: Dark Khaki Ships From: CHINA
j***o –
Not fit right in my machine U milk.
Color: Light Yellow Ships From: CHINA
L***s –
Auditioned and gave right in my coffee.
Very happy with this purchase.
Color: 3 capsule Ships From: CHINA
N***e –
Very fast shipping (arrived in 8 days around), well packaged items.
Easy handling, you can tighten the coffee grinder to have a finer coffee.
The capsules are easy to use, just a lid without screwing, it holds well, everything is easy to clean.
Works very well with my Nespresso Magimix machine.
Color: Dark Khaki Ships From: CHINA
A***a –
Thank you very much to the seller. He helped pick up the capsule for the machine. Coffee is delicious.
Color: 2capusles 1tamper Ships From: CHINA
S***o –
He’s arrived right away, it’s taken 14 days. Communication with the seller has been very good, any questions you ask answer them. When the capsules came, the first thing I did was wash them and test them. At first I couldn’t get the capsule in and I thought they didn’t serve my machine but I was putting it wrong. Very happy because it works perfectly and I can use the coffee I like most at every moment and without having to generate more waste with aluminium capsules. I recommend the seller.
Color: 3 capusles 1tamper Ships From: Spain
Y***h –
Well arrived in Algeria, corresponds to the description, thank you
Color: 1 capsule 1tamper Ships From: CHINA
A*** –
Received in 1 day shipping from Spain. Perfect Producton. My coffee maker is a mini essence. The cafe mix 80/20 Martilla brand for espresso coffee machines. With the spoon filled the capsule up to flush. Then with the press it is slightly compact (not squeezing too much as the water does not come out well). A perfect coffee comes out, with your cream. I haven’t noticed any difference in flavor with that of the original capsules.
Color: 1 capsule 1tamper Ships From: Spain