Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of morgx.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
E***s –
Excellent mosquito nets are perfect and very well Wicks, the very kind seller made me the measurements I needed, good shop I’ll buy more, shipping them very fast and arrived in no time
Color: W 120cm x H 180cm Size: Black mesh velcro
r***a –
I ordered a custom. It was a very good workmanship.
Color: Custom size Size: Black mesh velcro
A***a –
Recibo en 23 dÃas, en pleno mes de agosto, se ve bien, viene el velcro y la mosquitera a medida. Me falta montarlo y probarlo.
Color: W 100cm x H 100cm Size: White mesh velcro
O***v –
Very satisfied with the order. The seller did exactly our size.
Color: W 150cm x H 180cm Size: Gray mesh velcro
H***Z –
Very happy, you can’t ask for more, other sellers put glue on me to cut it to measure, this seller has been very collaborative and fast. Please note that it takes about 2 months to Canary Islands, this one has taken 15 days
Color: W 80cm x H 120cm Size: Brown Mesh Velcro
E***r –
Very good quality I like very much communication with the seller very good
Color: W 120cm x H 140cm Size: White mesh velcro
y***z –
Very good product, custom measure, fits perfectly, good to communication with seller, I recommend.
Color: Custom size Size: White mesh velcro
F***a –
Despite the pandemic, the grid reached in 8 day, I buy a second time, excellent and very high quality.
Color: W 60cm x H 80cm Size: Black mesh velcro
P***n –
I searched for a long time and finally found this product, which is exactly what I needed, a very high-quality product,
Color: W 80cm x H 120cm Size: Gray mesh velcro
D***y –
This is a very special product, high quality and cheap, can be customized according to my requirements, I am very satisfied,
Color: W 80cm x H 120cm Size: White mesh velcro
P***a –
The seller’s detailed introduction to the raw materials of this product, and now I believe that the high installation on the window is almost invisible, which is very good.
Color: W 60cm x H 80cm Size: White mesh velcro
W***a –
The product size is just right, there is no error, and the grid is also small, which can block mosquitoes.
Color: W 60cm x H 80cm Size: White mesh velcro
L***o –
The merchant customized the mosquito screen for me, the size is very suitable, thank you very much,
Color: W 80cm x H 120cm Size: Gray mesh velcro
G***y –
I did not choose the standard size. This is the custom size I requested. I believe this is a very suitable size customized for me and the quality is very good.
Color: W 60cm x H 80cm Size: Black mesh velcro
M***i –
This product is very good. I installed it directly after I received it. It was perfect.
Color: W 60cm x H 80cm Size: White mesh velcro
I***e –
Super! I didn’t find the right size but this size fits perfectly. Good quality!
Color: W 80cm x H 120cm Size: Brown Mesh Velcro
E***s –
Very satisfied, velcro strips with the ce pair adhesive that have been glued very well and that hold, the mosquito net came with the other side of the velcro sewn and it is also noted that it is of good quality, recommended.
Color: W 100cm x H 120cm Size: Black mesh velcro
C***o –
Excellent, I asked the seller to make me with the measures I send him. Very good mesh.
Color: W 150cm x H 200cm Size: Brown Mesh Velcro
J***v –
just like as in description. good quality of product and very nice costumer support.
Color: W 120cm x H 140cm Size: White mesh velcro
S***o –
Perfect! Perfect! I ordered three different measures, the seller made them according to my ordered measurements and in 30 minutes after paying them. ALIEXPRESS marked that the seller had already sent them! That fast is the seller and in less than 10 days I already have it here, siiii!!! Thank you, sir. Seller. Good luck!
Color: W 150cm x H 200cm Size: Gray mesh velcro