Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of morgx.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
L***e –
I do not usually leave comments but there my satisfaction is huge about the product. It is of very high quality, custom made exact to my request. Communication is just great quick and friendly response. I am very happy to have done business and will come back with great pleasure. Thank you so much for your kindness. See you soon, I hope.
Color: W 100cm x H 120cm Size: Black Velcro
R***z –
PedĂ el 30/06/20 y me llegĂ³ el 15/07/20. Estoy encantada!!! El vendedor me hizo la mosquitera a medida y la envĂo muy bien empaquetada. De seguro repetirĂ© !!! Los materiales son de buena calidad.
Color: W 100cm x H 120cm Size: White Velcro
S***C –
Shipping fast​ look same photo but i didn’t try to put it yet
Color: W 120cm x H 120cm Size: Gray Velcro
F***z –
The mesh fabric is fine, meets the said, comes with some replacement repair patches✌
Color: W 120cm x H 200cm Size: Coffee Velcro
D***e –
Awesome seller! Ordered a custom size panel from seller near midnight and it was fulfilled within an hour and prepared for ship out! I was skeptical at first and thought the seller would be just sending me their regular size instead of the custom size I wanted, but to my amazement…they fulfilled their promise! Super fast shipping to Singapore! Will order again! Highly recommended! Thank you
Color: W120cm x H 140cm Size: Black Velcro
O***a –
All as in the photo!! received in 2 weeks. The seller is sociable and all cut off according to my size!!!! Thank you! Super! Take not expensive and high quality!
Color: W120cm x H 140cm Size: Coffee Velcro
M***O –
Great mosquito net, to the right measure of my window. It gets very, very easy. The seller solved my doubts. I certainly recommend.
Color: W 120cm x H 200cm Size: White Velcro
A***o –
pedido a 22/07 recebido a 05/08
super rapido em comparaĂ§Ă£o a muitas encomendas
e mais uma vez 5*
tal como a descriĂ§Ă£o e mais uma vez feito a medida que pretendia.
irei encomendar mais pois tenho familiares que também gostaram e querem.
recomendo
Color: W 120cm x H 120cm Size: Coffee Velcro
H***A –
llegĂ³ a Canarias en perfecto estado. Producto de buena calidad y resistente. Con todo lo necesario para su instalaciĂ³n. 100% satisfecho. Quisiera saber si puede fabricar con medidas personalizadas?? por ejemplo 90x105cm
Color: W 100cm x H 120cm Size: White Velcro
AliExpress Shopper –
het scherm is op maat gemaakt na contact met de verkoper perfect.om dat het product is opgevouwen zitten er kreukels in. het is te herstellen door het te strijken ,wel een theedoek gebruiken(zie foto)
Color: W 80cm x H 120cm Size: White Velcro
S***a –
Very simple and useful product, good even for a rooftop window. It sticks even to rough wall.
Also very excellent and kind seller
Recomend 100%.
Color: W 80cm x H 120cm Size: White Velcro
Z***s –
Quality mesh. 8mm grids. Easy to install. Seller very prompt in respond and supportive in custom size. Size very accurate.
Color: W 120cm x H 200cm Size: Black Velcro
t***H –
The second time I bought from them. The seller is absolutely professional and easy to communicate , the size is accurate. The net looks of great quality. The glue turns out to be great, doesnt seem to be going off anytime soon. Recommend the white one and this seller. Plus the delivery came here in two weeks. They also give extra glue which is nice..
Color: W120cm x H 140cm Size: Black Velcro
J***o –
Excellent seller arrived in 26 days. The excellent and good quality product. I’ll still buy it for sure.
A big hug to the friend who took my measurements!
Congratulations!!
Very happy!
Happy
Happy
(:)
Color: W 100cm x H 100cm Size: Coffee Velcro
I***a –
The order was made according to individual sizes, the seller made and sent the order very quickly within a few hours. Also the delivery was fast enough. Everything is neatly sewn, looks very neat and cute. Quality is very satisfied and communication with the seller, too. I ordered 6 grids for 6 windows, the seller error put one of the grid wrong size, but as soon as I turned to him, he immediately apologized and said, that will send a grid of the right size. Many thanks to the seller for the goods and for the pleasant communication
Color: W 120cm x H 120cm Size: White Velcro
N***k –
I am satisfied. Very good quality. Shipment came very fast, took only 2 weeks from Shanghai to Namibia. I definitely reccommend rhis supplier.
Color: W 150cm x H 200cm Size: White Velcro
AliExpress Shopper –
Excellent! Excellent! The quality of mosquito nets is very good. The measurements are exactly what I asked for. Installation is very easy and the seller sends leftover adhesive tape in case you’re wrong to cut and need more. The seller sends the package very fast, well wrapped and reply immediately. Highly recommended. I’ll buy again. Thank you very much!
Color: Custom size Size: Gray Velcro
T***e –
It’s a perfect product. For me, it fits all kinds of windows. Thank you very much to the sellers in China. You are very friendly.
Color: Custom size Size: Black Velcro
E***a –
Great product and arrived super fast and the seller. Attentive.
Color: W120cm x H 140cm Size: Gray Velcro
I***s –
TOP
Color: W 120cm x H 180cm Size: White Velcro