Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of morgx.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
AliExpress Shopper –
beautiful piece its actually larger in real life, it came well packed, nothing was broken. thank!
Color: Sky Blue
C***N –
As beautiful as in the photo and secure packaging! Serious seller!!!
Color: Sky Blue
J***w –
We love it. It is of very good quality. It came about two weeks from order. It was packed properly with lots of padding. Can’t wait to hang it on our garden fence. Dragonfly, butterfly and owl are our favourite.
Color: Sky Blue
N***o –
Dragonflies looks very cool and beautiful. But unfortunately one was broken. Glass broken during delivery, I was very upset when I opened it. Product is not cheap and packaging should be more protective.
Color: Sky Blue
i***h –
Wonderful product !! Love it !! More beautiful than photos! Fast delivery and well packed ! Thank you .
Color: Sky Blue
W***e –
absolutely beautiful I love it just like the picture I recommend the seller very highly shipping wasn’t too bad I thought it maybe bigger than it was but it’s so beautiful I’m very satisfied
Color: Sky Blue
U***r –
It arrived broken and the seller has not responded to the message.
Color: Sky Blue
p***l –
One eye a little paint there off packing nicked somewhat damage by the transport. Happy good to come and when unpacking not damage one month lovely Dragonfly thanks.
Color: Sky Blue
P***o –
beautiful outdoor wall piece. about 1 sqft in size. the biggest risk is if the seller doesn’t package it well enough to prevent the glass from breaking. I was fortunate with this one and not the butterfly.
Color: Sky Blue
B***n –
super blij met deze decoratie .
lijkt ook precies als in de omschrijving.
netjes en met zorg verpakt ,
goed contact met verkoper .
Color: Sky Blue
M***k –
Thanks a lot ! truly appreciate:) All perfect !
Color: Sky Blue
M***r –
Beautiful design. Well wrapped. Delivery time to Germany approx. 4 weeks.
Color: Sky Blue
N***r –
Packed into carton, bubblewraps, two boxes between the product. Nothing broken, perfectly wrapped safe for the dangers of logistics.
Beautiful!!! Thanks!
Color: Sky Blue
A***a –
Metal Dragonfly for decor on the street,
To your garden.
The parcel came in a beautiful branded box.
Delivery is fast, in just 14 days.
Came in intact, without scratches and chips.
It is very beautiful, the painting is unusual.
It is attached to any tree, wall or gazebo, as your soul will and imagination.
Dragonfly in blue, with unpainted edges, perfect for a gift to relatives, they will be happy with such an unusual gift.
I am happy with the purchase, decorated and transformed the garden. Boldly recommend!
Price at the time of purchase: 1284
Now: 1150
Color: Sky Blue
I***k –
Very fast delivery, packing and very cool product
Color: Sky Blue
L***l –
Delighted with the product. Good finish.. Perfect packing, exact colors and fast shipping. I will repeat with this buyer
Color: Sky Blue
a***n –
Very pretty iron and worm very well work
Color: Sky Blue
Y***a –
This antique Dragonfly, made by hand, will become an original decoration of the interior of the apartment, a country house, a terrace.
The Dragonfly figurine is skillfully made of metal, detailed coloring in pleasant blue tones. On the Wings-inserts of glass.
Dimensions: 25×35,5 cm.
Behind there is a hook for hanging on the wall.
The workmanship is excellent, the metal is well polished, without serrated or chips.
I definitely recommend that such a decorative element will bring a highlight to the interior and transform the summer residence.
Color: Sky Blue
P***a –
A new product. It’s very well done. Very protected.
Color: Sky Blue
N***p –
great product and really fast delivery +++++
Color: Sky Blue