Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of morgx.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
P***a –
Unfortunately, the seller mistaken the type of thread, I had ordered type 2 with an external thread. Type 1 was delivered.
Color: 2
S***R –
Delivered to Moscow in 20 days.
Packed in a navel. Track was tracking.
The quality of performance is good.
Main material: chrome plated brass.
Hinge material: stainless steel.
There is a plastic-metal mesh-filter for the delay of small particles and locates.
In the kit there is absolutely everything, including gaskets, for easy and quick installation.
The hinge turns 360 ° around its axis and rises and drops ~ 30 °, which gives a lot of amenities to use.
This one took for a mixer in the bathroom.
I’m waiting for another one for the kitchen.
When choosing, pay attention to the dimensions of the Mount and the thread type.
Both options, for such connections, use standard diameters and threads (22 and 24mm.)
The acquisition is very satisfied!
Color: 2
O***o –
Okay
Color: 2
L***B –
Good, quality and sturdy “crane”. (Better to call the nozzle). The water pressure is not lost. Delivery was determined throughout the course. It reached less than 2 weeks (from the moment of order to delivery to the post office in the Moscow region).
Color: 2
S***n –
The case is metal, it looks good. I liked it. Only ordered not the one)))
Color: 1
U***r –
From the moment of order to the day (very quickly). The product corresponds to the description. Thank you.
Color: 1
A***v –
До Коми Ухты доставка 2 недели. Описанию соответствуют. Родные металлические вставки мне не совсем понравились и я заменил их на пластиковые, они лучше рассекают струю. Мне важно было изменение угла и я это получил.
Color: 2
R***r –
В целом товаром доволен. По Росси трек не отслеживается, а с учётом черепашьей скорости почты это вызвало неудобства.
Color: 2
V***b –
Excellent goods, I confirm the reviews of other people. In Kiev came to pochtomat mist Express. My husband said a good thing, I also really like it, the water does not splash, and there is a smooth jet and you can direct the stream in the right direction! Better than deshmansky from the market or plastic from this site.
Color: 1
K***y –
Пииииздееец what a long delivery, and so I can say the quality of the materials is good, you keep it in your hand and you know that it’s not Chinese shit, it’s a good thing. But kxiaomi is it or not.
As I will add
Color: 2
L***a –
Отличный аэратор,легко монтируется,хороший поток,вращение,рекомендую!Буду заказывать еще.Доставка около двух недель в Москву.
Color: 2
A***n –
Был смеситель с коротким изливом, купил эту штуку, теперь стало удобнее намного.
Color: 2
M***v –
OK, got it fast.
Color: 2
T***a –
Delivery to Latvia one and a half months.
Aerator came in perfect order. quality is good. I’m happy!
Thank you very much to the seller for a good product and fast enough delivery!
Color: 2
M***a –
Very well made product, fast wysylka, recommend
Color: 1
Y***n –
The quality is excellent, the metal is very heavy, took instead of a regular aerator for the kitchen, I think it will spray water well. Shop and seller recommend.
Color: 2
A***v –
All as in the description. Delivery fast to the point of issue of goods. Quality is good. I’ll order more. Good for you Sales
Color: 1
M***k –
Ďakujem 🙂
Color: 1
D***i –
Quality is amazing for this price. Thanks for quick delivery.
Color: 2
A***v –
The goods arrived quickly. Well packed. The thing is good. Recommend.
Color: 2