Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of morgx.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
E***o –
Very satisfied, very beautiful, arrived before coming from stock that has no Brasil time, not need pay tax because the product was already in Brasil, loved the faucet, all right.
Color: Brushed nickel B Ships From: Brazil
J***o –
Reliable supplier, arrived pretty fast, perfect packing.
Recommended seller, I will buy again
Color: Brushed nickel A Ships From: CHINA
M***i –
Couldn’t be happier with this product! Thank you
Color: Chrome B gbz Ships From: Australia
A***v –
The crane is just super. Came within 5 days, but an order from Russia to Russia.
Color: Brushed nickel A Ships From: Russian Federation
I***x –
Mounted in 10 minutes chrono. To see in A few months.
Color: Chrome E xpt Ships From: France
R***r –
Excellent goods, for such money
Color: Brushed nickel A Ships From: Russian Federation
M***s –
Hello very nice article, beautiful finish and quality.
I recommend this seller.
Cordially Michel
Color: Brushed nickel A Ships From: France
G***o –
Excellent product
Color: Brushed nickel C Ships From: CHINA
F***a –
Order arrived in 15 days, great quality, excellent money sent product SP, here 1mil costs. Recommend.
Color: Chrome A gh Ships From: Brazil
AliExpress Shopper –
The seller contacted stating that despite appearing as available they no longer had the model that bought in stock in Brazil. Asked if could send the other model that was very similar. Accepted. Measures with the description. But the pictures and videos she seemed to have the tap down less than the showerhead (what I would prefer)
Color: Brushed nickel B Ships From: Brazil
E***a –
Fast delivery, because the direct.
Great quality, exactly as described. Amazing!
Color: Brushed nickel C Ships From: Brazil
M***n –
נראה מקסים ארוז בצורה יפה הגיע בזמן קצר מאד עד הבית עם חברת שילוח .
Color: Chrome A gh Ships From: Israel
A***a –
Ottimo!!!
Color: Brushed nickel A gbz Ships From: Czech Republic
I***n –
доставка за неделю, курьером до квартиры всё отлично. такой смеситель покупаю второй раз. Первый прослужил 3-и года.
Color: Chrome B gbz Ships From: Russian Federation
a***a –
Still not installed, but the product is good quality. arrived very fast.
Color: Chrome D jbz Ships From: Brazil
A***s –
Got the unit. Externally more like “black matte C”, but, anyway, it’s impressive. Crane, about half a meter high-power. Let’s see how it works.
Color: Black Bronze E gb xz Ships From: Czech Republic
M***f –
parfait
Color: Black Bronze E gb xz Ships From: Czech Republic
C***s –
I am very happy with my purchase the tap is very good quality arrived very fast in 16 days I recommend the seller
Color: Brushed nickel C xpt Ships From: China
M***N –
It’s prettier than the picture.
Color: Chrome C hbz Ships From: Spain
J***e –
Perfet thank you, very fast delivery.
Color: Chrome C hbz Ships From: Czech Republic