Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of morgx.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
L***h –
Good
Color: Blue
AliExpress Shopper –
All in all the description, plastic without smell, not the same for original. Recommend
Color: Multi
S***e –
The goods are great. The toothbrush box is very convenient and have a perfect size to carry on and to travel with. Now I can easily take and safely keep my electric toothbrush with me during my short travels.
Color: Pink
V***d –
Everything arrived quickly and as in the photo. Ordered to brush
Color: Pink
D***I –
Delivery took about a month. Excellent case for a brush. Thank you seller.
Color: Blue
A***a –
My toothbrush fits in perfectly well. Recommended.
Color: Blue
A***k –
Useful thing for travel. Thank you.
Color: Multi
I***o –
Great for trips and storage.
Color: Blue
D***n –
Cute cover, I recommend. The parcel came in 2 weeks.
Color: Blue
L***i –
Доставка месяц. Под щетку подошёл идеально. Спасибо
Color: Blue
N***a –
Рекомендую! Швидка доставка, якісний пластик виробу. Запах відсутній. Все підійшло!
Color: Gold
k***k –
Все як в описі, товар якісний))
Рекомендую!!!
Color: Pink
T***Y –
I liked the case very much, everything came up. Now you can not worry about transporting a toothbrush. Confused only the fold that holds the walls of the case… In my opinion-thin
Color: Blue
U***s –
The cover is very good expected much worse, the packing is intact, the brush lay perfectly
Color: Ivory
S***n –
The order came in less than two weeks. Usually orders minimum month waiting, so it is very fast. Quality strong plastic, good holders for brushes and nozzles. Recommend)
Color: Pink
AliExpress Shopper –
Garnies kovtuchki for the tooth brush. Front, come in inched cities, call not trimalysia, ale Chi sit in a mix. Recommend.
Color: White
S***o –
I ordered 09.12 received 03.10, the goods came to a new mail. I like everything.
Color: Blue
L***a –
I bought a pink and blue case from this seller. As it turned out, they are different not only in color, but also in size, external form, latch (mechanism is the same) and internal form.
If short, if I did a repeat order, I would only take a blue one, pink would not take.
If more detail, then:
1. blue is more compact. Maybe the difference is small, but usually when you pack a suitcase, you sit on it to zip, therefore, for me the size of the cover matters.
2. the blue cover holding the brush niche better fixes the brush and if shook, the brush holds tight, not knocking. In a pink case, it keeps well only from the side of the nozzle, the brush in the case “shake” knocks.
3. at the same time, the pink cover has one advantage-it opens more tightly, so the plastic does not move so quickly when opening, closing, although it can just pink cover has not yet opened, and Blue was opened, so this impression was created.
Color: Blue
p***p –
Super brush case, not transparent, strong
Color: Ivory
A***R –
Very well, corresponds to the description and fast delivery, top!
Color: Pink