Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of morgx.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Y***a –
To Almaty 28 days. Everything matches the description. The tape is well glued. The mesh is kept without problems.
Color: Gray Size: 1.3mX1.5m
a***a –
All right, let’s know how to stretch. Of principle put loose to stick to the tape if the tape is not taken off, but with this price it’s okay
Color: Black Size: 1.5mX2.0m
M***s –
ok
Color: GRAY Size: 1.3mX1.5m
Y***v –
Thank you! Good items! Good seller!
Color: GRAY Size: 1.5mX2.0m
Z***a –
Thank you.
Color: GRAY Size: 1.5mX2.0m
i***s –
Second time ordered, all is well
Color: Black Size: 1.5mX2.0m
T***e –
To test not yet set up
Color: Black Size: 1.3mX1.5m
s***d –
Adhesive tape thin enough to stick all along the window
Color: Black Size: 1.3mX1.5m
F***o –
The velcro tape should be a little wider, it’s 0,5 cm, it could be at least 1 cm wide, anyway, it sticks well and since the weight of the mosquito net is very light, it supports it perfectly.
Color: Black Size: 1.3mX1.5m
W***r –
Hi
Color: Gray Size: 1.3mX1.5m
AliExpress Shopper –
produit correcte, produit recu a temps
Color: Gray Size: 1.5mX2.0m
M***o –
He does his job. Comes with velcro and adhesive tape on the other side to fix it
Color: Black Size: 1.3mX1.5m
J***u –
Well, you can’t ask for more.
Color: Black Size: 1.3mX1.5m
A***v –
Нормально получилось на окно 1.5х1.6м
Color: Gray Size: 1.5mX2.0m
Y***s –
très bon produit je recommande. livraison rapide
Color: Black Size: 1.5mX2.0m
M***s –
all is well
Color: Black Size: 1.5mX2.0m
Z***v –
Ordered 27-JUN
Arrived 20-AUG
Color: Gray Size: 1.3mX1.5m
D***r –
thank u seller
order not received but seller agreed to refund me
Color: Black Size: 1.5mX2.0m
P***a –
Product is as described and good quality recommend the product and the shipping maybe slow because of covid 19
Color: Black Size: 1.5mX2.0m
I***s –
Nice but you will need to buy different glue for it to stick properly.
Color: Black Size: 1.5mX2.0m