Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of morgx.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
AliExpress Shopper –
It looks really good.
Color: Model 8A
M***a –
Very good product!!!
Larrivato after about 30gg… great packing with bubble wrap… postman delivered by country. .. For the price offered and a great deal!!!
Color: Model 8A
o***k –
Hi everyone, the nozzle on the crane was received within 2 months, everything as described, I advise the seller.
Color: Model 7
AliExpress Shopper –
Ordered two “kitchen spout”. Both perfectly fit. They look great. The purchase is very satisfied. I recommend the seller.
Color: Model 8B
A***a –
Was made to here.
Fast shipping and good material
Color: Model 7
d***r –
Good quality product!!!
Color: Model 8A
K***a –
All while Super, let’s see how further
It came for no more than 2 weeks
With the seller did not communicate there was no need, sent a day after payment
Color: Model 7
A***y –
Everything works fine. There are no complaints about quality.
It’s been two weeks.
Color: Model YT
o***n –
100
Color: Model 8A
y***i –
Free shipping super speed thanks to the seller.
Color: Model 8B
A***h –
Delivery to Gomel in Belarus took about 30 days. Track tracked. Packed reliably. Bought in return for the old watering can, with the jet being beaten in all directions. Switching modes from the jet to the lake is clear. In general, beauty.
Color: Model YT
s***n –
recommend
Color: Model 8A
S***K –
저렴하고 마감도 좋음. 추천!!!
Color: Model 7
G***s –
Great item. Good quality. recommanded AAAAAA+++++++
Color: Model 23
W***d –
I bought model YT with the switch on the side. Very pleasing to use.. much more than the top button since it gives a full on/off experience instead of the ambiguity of the top button that doesn’t always depress fully and gives a half shower.
Only ‘issue’ is that that tap is a lot shorter than expected.
Color: Model YT
C***l –
Perfect, highly recommended.
Color: Model 24
L***y –
Works perfectly. Fast delivery. I recommend it.
Color: Model 8A
AliExpress Shopper –
Very convenient and reliable switching of the faucet from the shower jet to just a jet. Thank God! And then my faith in humanity has shrunk out of the Thunder. In this crane always flows the string that you chose, and not assigned to the crane specks Groa!
Color: Model YT
T***y –
Good quality shower for kitchen faucet, but if you only buy shower, please note that it is combined with your crane. I had to cut a piece of plastic to be inserted into the groove in the original crane, I don’t have that. The shower on the faucet turns off with another click on the next button.
Color: Model 8B
V***o –
Seems good quality unlike the similar ones found in Ali, which broke in a few days. Recommended!
Color: Model 8A