Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of morgx.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
S***a –
Packed beautiful arrived fast with Messenger to home this time first Satanic invites ומגיע בכזו speed service gorgeous והמוצר experience equal equal worth
Color: Y40112-2 Ships From: China
Y***a –
Beautiful faucet. Reached quite quickly despite the coronavirus Mo. SDEC courier to the door. Tomorrow we will add the review.
Color: Y40112 Ships From: Russian Federation
AliExpress Shopper –
The product is satisfied, looks gorgeous, I do not know how it works, have not put yet. Delivery fast, delivery snack by courier to door for free. Everyone is happy. Recommend!
Color: Y40128 Ships From: Russian Federation
l***v –
Shipping fast. The crane looks whole, beautiful. hope to work well too. thank you
Color: Y40112-1 Ships From: CHINA
M***g –
perfect!!!!!
Color: Y40128 Ships From: CHINA
V***v –
Product I received before the term corresponds to the description very good seller recommend
Color: Y40128 Ships From: CHINA
AliExpress Shopper –
The faucet is large and beautiful. Packing is good. Delivery to Belarus fast (from Russian warehouse) 2 weeks. After installation I will add the review.
Color: Y40128 Ships From: Russian Federation
J***N –
손으로 터치가 안되고 배터리 넣는곳은 터치가 됩니다. 발로 켜고 끄고 합니다.
Color: Y40112 Ships From: CHINA
L***a –
Еще не устанавливали, коробка не фирменная, вроде все хорошо
Color: Y40128 Ships From: Russian Federation
K***a –
В г Томск за неделю. Выглядит хорошо, но вот кнопка переключения режимов на самом кране кажется не работает((( Пока не установили, позже дополню отзыв.
Color: Y40112-1 Ships From: Russian Federation
T***6 –
Хорошая фабричная работа. Работает супер. Конечно, немного непривычно, реагирует на прикосновения в любом месте, кроме ручки регулировки и вытяжного душа. Не привычным кажется то, что при длительном изливе иногда выключает подачу воды сам. Очень приятный душ. Да, напор воды несколько снижен по сравнению с обычным краном. Но на кухне это очень правильно. Круто, что можно, имея грязные руки, прикосновением в любой части включить и выключить подачу воды. Это круто.
Color: Y40112-1 Ships From: Russian Federation
S***a –
Looks solid, but did not mount yet. Everything came very quickly. Less than a week.
Color: Y40112-1 Ships From: Russian Federation
E***a –
The crane was delivered quickly, less than a week, by courier. In general, I liked it, it’s a little uncomfortable with the sensor, sometimes it turns off not on time, if you accidentally tap the faucet. When you open the lever, too, water does not go until you activate the sensor. Often water when turning on is cold, even if you just used it, and went warm. I hope that if necessary, the sensor can be disabled.
Color: Y40112 Ships From: Russian Federation
V***v –
Led faucet
Color: Y40112 Ships From: Russian Federation
V***y –
The mixer liked, but no instruction, from other models. There are clearly spare parts left. The sensor is responsive.
Color: Y40128 Ships From: Russian Federation
v***e –
Compliant, seems of good quality
Color: Y40112 Ships From: China
h***l –
looks and works great.
Color: Y40112 Ships From: China
R***r –
Delivery is fast, the quality of the goods can not be estimated yet, because. Not yet installed.
Color: Y40112 Ships From: Russian Federation
S***t –
The parcel came in 4 weeks. Not yet. I’ll describe it.
Color: Y40112 Ships From: China
A***n –
Faucet exquisite, easy connect works excellent, including Th iPod touch and
Thank you very much very much.
Color: Y40112 Ships From: China